Shipping Policy
Shipping for the return or exchange is paid for by the customer. You will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable.
Refund Policy
If there is a problem with your order, please send us a message by clicking the Contact Us button on our shop page or open a support ticket through your EverythingEQ customer account. Only regular priced items may be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Cancellation / Return / Exchange Policy
For returns and exchanges, please email us at sales@veltrisport.com.
Veltri has a 30 day return/exchange policy from the date of your order.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it with tags attached, and we require a receipt or proof of purchase.
Following items are not eligible for a return or exchange:
• any item that is not in its original condition or is damaged or missing parts for reasons not due to our error;
• only regular priced items may be refunded/exchanged – Sale items cannot be refunded/exchanged
• any item that is returned more than 30 days after delivery
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