Not satisfied with the product you received? Don't fret! The Posh Pony accepts returns on any brand new, unworn, unwashed products within 10 days. Please make sure you send the following information to our email at shoptheposhpony@gmail.com 1. Your order number 2. The item(s) you are returning 3. The reasoning for the return If you are returning an item because it was damaged please include photo evidence for us to open a case with the shipping service. Please note orders with USPS DO NOT come with insurance, if you wish to purchase insurance on your package please email us, and another charge will be issued for the insurance price. UPS offers insurance on packages under $100 dollars, anything over this needs to have additional insurance purchased. Donuts and or Cupcakes that are damaged due to shipping CAN NOT be refunded, returned, or exchanged. Shipping providers DO NOT cover perishable items under insurance. *CUSTOM ITEMS CAN NOT BE RETURNED OR EXCHANGED Donuts and Cupcakes CAN NOT be returned or exchanged due to health and safety issues. If you have an issue with a donut or cupcake order please email us at shoptheposhpony@gmail.com EXCHANGES Exchanges are accepted in a case-to-case situation, most items can be exchanged, however, we DO NOT offer exchanges on custom products (custom fabric orders, or monogrammed pieces.) We also CAN NOT exchange donuts or cupcake orders due to health and safety issues. For exchanges, The Posh Pony will send you a new prepaid postage label for you to place your items in. Simply send this through the postal service, and once received on our end we will send the new package out. Please note that exchanges must be sent out within 3 days of receiving the packing slip, otherwise you will be charged for another pay slip. Please send us an email with the following information filled out: 1. Your order number (located in your email, or on the shipping label) 2. The item(s) you are exchanging 3. The reasoning for the exchange PLEASE NOTE: Returns & Exchanges are available only to US customers, International sales are FINAL and DO NOT qualify for any Returns, Refunds or Exchange Offers. The Posh Pony can/will only offer exchanges for items of the same amount. WE DO NOT store payment information within our system and cannot charge your payment for a more expensive item(s). Items that DO NOT qualify for exchanges and returns are custom monogrammed pieces, donuts, and cupcakes. THESE ARE FINAL SALES. By placing an order through The Posh Pony you agree to our Return and Exchange terms.