At Reolink, we are committed to our customers’ satisfaction. If the Reolink product that you purchased does not meet your satisfaction or does not apply to your installation application, but was not defective, you may return the unwanted product for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges for unwanted product are not available. To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”). The Product for Refund must be: 1. In the original manufacturers packaging, and shipped securely; 2. Complete with all the accessories, documentations, and standard certification labels originally, including, but is not limited to, UL listing, capacity, brand name, UPC code; 3. Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals; 4. Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges; 5. Labeled with a security seal, which is intact and not tampered with. For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. Reolink shall not be responsible for any loss or damage to the Product for Refund caused in transit. The Product for Refund will be thoroughly inspected by Reolink when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to Reolink, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at Reolink’s sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received. If the Non-conforming Product for Refund is rejected by Reolink, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from Reolink back to you.b) For Non-Manmade Defective ProductsIf the product is defective (non-manmade) when you receive it, within 30 days of delivery, you can return to Reolink and get a full refund or replacement. In this case, Reolink is responsible for all shipping fees. Beyond the 30 days but within the 1-year warranty, a full refund is not available, but product is eligible for replacement or repair. You are responsible for the return-to-Reolink shipping fees and Reolink will bear the freight of new replacements or repaired units. Beyond 1-year but within 2-year warranty, you are responsible for the shipping fees back and forth. The freight of replacements and repaired units are calculated by the actual package weight and size.