At EverythingEQ, we respect your right to privacy. This Privacy Policy explains how we collect, share, and use personal information about you, and how you can exercise your privacy rights.

1. SCOPE

This Privacy Policy applies only to personal information we collect via the website www.everythingeq.com (“Site”), online and mobile applications (“Apps”), email, telephone, electronic devices, and other interactive services (collectively, the “Service”).

We process your personal information to run our business and provide our users with our Services. By accepting our Terms of Use (and in some jurisdictions, by acknowledging this policy), you confirm that you have read and understand this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you should not use the Site. We are not responsible for the content or the privacy policies or practices of any of our members or third-party websites and apps.

By using the Site, you acknowledge that EverythingEQ will use your information in the United States, and any other country where EverythingEQ operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside.

2. CHILDREN AND MINORS

To provide information to us through registration or in any other manner on the Site, you must be 18 years of age or older, as stated in our Terms of Use. Minors under 18 years of age and at least 13 years of age are permitted to use the account of a parent or guardian to access the Site and Services only if they have permission and direct supervision of the parent or guardian. Children under age 13 are not permitted to use the Site. You are responsible for any and all account activity conducted by a minor on your account. We do not knowingly “sell,” as that term is defined under applicable law, including the California Consumer Privacy Act, the personal information of minors.

3. INFORMATION WE COLLECT

We collect or receive personal information in a few different ways via the Site. Often, you choose what information to provide, but sometimes we require certain information in order for you to use, and for us to provide you with, the Site and the experiences you reserve or access through the Site.

Data You Provide To Us

There are a variety of different ways you may provide data to us, such as:

1. Account Creation. To create an account, you need to provide data including information such as your name, email address, phone number, sign-up city, and password. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information. You can choose to add further information to your account, such as birthdate, photo, and address.
2. To complete your profile, you may provide other information, such as a photo or birthdate.
3. Posting and Uploading. We collect personal information from you when you provide, post, or upload it to our Site, such as when you respond to a survey or provide a review.
4. Data From Sellers: We receive information from our sellers about you. This information can include customer service interactions, payments information, and shipping information.
5. Third Party Data. You may not provide information to us about someone else unless you have obtained the prior consent of the other person for us to receive and use their information, such as for emergency contact or referral purposes.

Data Collected Automatically Through Your Use of the Site

1. We log usage data when you visit or otherwise use our Site, such as when you view or click on content or ads (on or off our Site), perform a search, browse, or purchase a product. Specifically, the information we collect automatically may include information like internet protocol (“IP”) address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), language and marketing preferences and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked.
2. We may also collect precise geolocation data pertaining to your mobile device, if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you products that are close to your location) and for related reasons, such as fraud prevention and security purposes. Please note that if you do not consent to providing your geolocation data, certain features of the Site may not work.

Data Collected When You Connect To A Third Party Network

1. Where we make this available, you may choose to sync your account details with a third party network, such as Facebook. If you do this, we will receive some of your Facebook account information. Exactly what information we receive will depend on your settings with the third party network, but typically we receive your basic public profile information such as your username, email address, age range, gender, chosen language, country, friends list and any other public information.

4. HOW WE USE YOUR INFORMATION

EverythingEQ uses personal information it receives for several purposes:

1. Site: To operate and maintain our Site and the products and services offered through our Site. For example, we use personal information to fulfill your order and purchase requests, including processing payments, and to customize your experience on our Site, such as by tailoring the content or products we show you.
2. Communication: To contact you through email, phone, postal mail, notices and/or push notifications posted on our websites or apps, and other ways. We will send you messages about the availability of our Site, security, customer service, or other service-related issues. We also send messages about the Site, updates, reminders, and promotional messages in accordance with your communications preferences. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
3. Customer Support: In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
4. Social: To provide features which allow you to connect with, and be found by, other users.
5. Marketing: For marketing purposes, such as to develop our marketing strategy and offer contests, sweepstakes, or other promotions and to fulfill any related awards or discounts.
6. Research and Development: For research, analytical, recordkeeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Site and to evolve and improve our Site, products and services.
7. Security and Investigations: We use your information to maintain the security of our Site, including to verify your identity, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Notice and/or in connection with possible attempts to harm sellers, customers, visitors, partners or other third parties.
8. Other: For any other purpose identified at the point of collection or otherwise with your consent.

5. INFORMATION WE SHARE AND DISCLOSE

We do not sell your personal information. To make the Site work, we may need to share some of your personal information with other users, affiliates, partners, third parties, and service providers. We may disclose your personal information to the following categories of recipients or in the following circumstances:

1. Third party services providers and partners who provide data processing and other services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site, payment card processors, customer support vendors, hosting vendors, scheduling providers and market research and marketing vendors), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information;
2. To sellers so that they can fulfill orders;
3. To shipping carriers to purchase postage so that your order can be delivered to you;
4. If you are a seller, your shop name, logo, profile banner image, shop location (state and country), and other information associated with your account may be visible to other EverythingEQ users so that they can search for, follow, and purchase your products on the Site.
5. To anyone who visits our Site if you share information about yourself in a public area on our Site, such as in your public profile, or a review. You should be aware that any content or information you choose to disclose in these areas can be read, collected and used by other users, the general public and other sites (including search engines);
6. To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;
7. In connection with an actual or potential merger, sale, acquisition, investment, assignment, reorganization, joint venture, or transfer of all or part of EverythingEQ’s business, assets, affiliates, including if EverythingEQ should ever file for bankruptcy or a related proceeding, provided that we inform the relevant third party it must use your personal information only for the purposes disclosed in this Privacy Notice;
8. To your program administrator (such as your employer or similar entity), if you participate in any enterprise solutions; and
9. To any other person with your consent to the disclosure or otherwise in accordance with applicable law.

6. SECURITY

EverythingEQ uses reasonable security procedures and practices appropriate to the nature of the information to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us.

7. YOUR DATA PROTECTION RIGHTS

You have the following data protection rights:

1. You may correct, amend, or delete your personal information by editing your profile on the Site or contacting us.
2. You have the right to opt-out of receiving direct marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as mobile notifications and offers), respond by texting back “stop”.
3. Residents in California (and other states where required by law) and Europe have certain rights with respect to the personal information collected by businesses, as dictated by the California Consumer Privacy Act (CCPA) and European General Data Protection Regulation (GDPR). If you are a resident of California, or Europe, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
   • for certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties;
   • the right to know the categories and specific pieces of personal information we collect, use, and disclose, the categories of sources from which we collected your personal information, our purposes for collecting, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
   • the right to request that we delete the personal information we have collected from you or maintain about you;
   • the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

8. RETENTION

EverythingEQ will retain your information only for as long as necessary for purposes set out in this policy, for as long as your account is active, or as needed to provide the Services to you. We will retain and use your information to the extent necessary to comply with our legal obligations (e.g., to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. Additionally, EverythingEQ sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

To close your account, contact us here.

9. THIRD PARTY SITES

Our Site may contain links to third-party websites or mobile apps, including social sharing features and other related tools. Please be aware that EverythingEQ does not control these linked websites or apps and that this Privacy Notice does not apply to any information you give to the owner of these websites or apps. We encourage you to read the privacy policy of any third-party website or app that you visit before you provide them with any information.

10. COOKIES AND SIMILAR TECH

We use both technically necessary (for the functioning and security of the Services) and non-technically necessary cookies, web beacons, and similar technologies to collect and receive information from the Site, apps, third parties, and elsewhere on the internet and use that information to provide measurement services and target ads. Most web browsers allow you to customize cookie settings to suit your preferences. The settings available, and the mechanism used, will vary from browser to browser, but are typically found in the “options”, “tools” or “preferences” menu. A more detailed explanation of the technologies we use, and how to opt out when applicable, can be found in our Cookies Policy here.

11. YOUR CONSENT TO THIS PRIVACY POLICY

By using our Site, you agree to this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

12. PRIVACY POLICY CHANGES

We may occasionally update this Privacy Policy. The date of the most recent update of this document will always be displayed at the beginning of this page.

This Site is hosted in the United States and is governed by United States law. If you are using the Site outside of the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located, and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

13. HOW TO CONTACT US

If you have any questions or concerns about our use of your personal information, please contact us here.